SHIPPING POLICY

 All items offered on Jennieart are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
 
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
 
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:
  • Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
  • Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
  • International Shipping Charge: Please aware that when you receive your order,  you might be charge for additional fee by your local carrier (which cannot control from seller side) depend on your own country regulations. 
Note: Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. In peak season, your parcel may arrive late than expected delivery. We’re so sorry for this inconvenience and hope that you can understand for us.
 

ESTIMATED TIME OF ARRIVAL (Business Days)

PRODUCT PRODUCTION TIME
(IN BUSINESS DAY)		 SHIPPING TIME
(IN BUSINESS DAY)
Classic Cap 5-7 days 10 – 20 days
Tumbler 5-7 days 10 – 20 days
Men’s Wallet 5-7 days 10 – 20 days
Car Sun Visor 5-7 days 10 – 20 days
T-Shirt 3-5 days 10 – 15 days
Fleece Hoodie 5-7 days 10 – 20 days
Zip Fleece Hoodie 5-7 days 10 – 20 days
Sweater Shirts 5-7 days 10 – 20 days
Cross Tank Top 5-7 days 10 – 20 days
Hollow Tank Top 5-7 days 10 – 20 days
Leggings 5-7 days 10 – 20 days
Polo Shirt 5-7 days 10 – 20 days
Hawaii shirt 5-7 days 10 – 20 days
Ladies Shirt 3-5 days 10 – 15 days
Baby Shirt 3-5 days 10 – 15 days
Long Sleeves 3-5 days 10 – 15 days
Hoodies 3-5 days 10 – 15 days
Decal 5-7 days 10 – 20 days
Poster 5-7 days 10 – 20 days
Canvas 5-7 days 10 – 20 days
Quilt 5-10 days 10 – 20 days
Quilt Bedding Set 5-10 days 10 – 20 days
Bedding Set 5-10 days 10 – 20 days
Bucket Hat 5-7 days 10 – 20 days
Metal Sign 5-7 days 10 – 20 days
Mug 3-5 days 7 – 15 days
Doormat 5-7 days 10 – 20 days
Laundry Basket 5-7 days 10 – 20 days
Phone Case 2-5 days 10 – 20 days
Acrylic Keychain 2-5 days 10 – 20 days
Shape Ornament 2-5 days 10 – 20 days
Round Wood Sign 2-5 days 10 – 20 days
Fleece Blanket 3-5 days 10 – 20 days
Shaped Wooden Sign 2-5 days 10 – 25 days
All-over tote 5-7 days 10 – 20 days
Flag 3-5 days 10 – 20 days
Square Pillow 5-7 days 10 – 20 days
Clutch Purse 5-7 days 10 – 20 days
Leather Tote Bag 5-7 days 10 – 20 days
Leather Bag 5-7 days 10 – 25 days
Leather Handbg 5-7 days 10 – 20 days
Sneaker 5-7 days 10 – 20 days
Boots 5-7 days 10 – 20 days
Car Seat Covers 5-7 days 10 – 25 days
Blade Shoes 5-7 days 10 – 25 days
Shoes AIR JD13 5-7 days 10 – 25 days
Luggage Cover 5-7 days 10 – 25 days

For International Shipping (outside of the United States): It will take around 2-3 weeks (business days) depend on products and country. Please feel free to contact our Customer Service team to get more details relate to your concerns.  

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry. 
If it is over your estimated arrival date, please don’t hesitate to contact us for handling this for you. 

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged. 

PLEASE NOTE:

  1. The above time frame is only applied for orders to the US with standard shipping method.
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping product) may require a longer ship-out and/or delivery time frame.
  3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may have some unexpected delays. We apologise for any inconvenience caused
  4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
  5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologise for any inconvenience due to delivery delays resulting from this.
  6. Note: Because the product is made to order, it will be sent out immediately as soon as it finishes. Therefore, please be aware that your order might be separately shipped. We will handle the extra shipping cost to deliver every finished item to you in the shortest possible time.

If you have any questions please contact us:

Email: [email protected]